Frequently Asked

Yes. Every Adorned wig uses adjustable bands, combs, and elastic for a secure, all-day hold — no glue, no gel, no residue.

Absolutely. Each wig arrives pre-plucked, pre-styled, and pre-bleached. You can install in under 10 minutes.

PRE-ORDER UNITS

Most House of Adorned wigs are available by pre-order. This allows us to thoughtfully prepare each unit for you while keeping our collection curated and minimizing excess inventory.

Please allow 10–15 business days for your unit to be prepared before shipping. This timeframe includes sourcing your hair, constructing and customizing your unit, styling, and completing our final quality check.

Once your order is complete, you’ll receive tracking information by email. Shipping time begins after your wig has been completed and does not include the processing period.

READY-TO-SHIP UNITS

Ready-to-ship units are already constructed and available in limited quantities. These orders are processed within 1–2 business days and typically arrive within 3–5 business days after shipment, depending on the carrier and destination.

Pre-order and Ready to Ship is clearly marked in the description of each product.

Please Note: Business days do not include weekends or holidays. Carrier delays and other circumstances outside of House of Adorned’s control may occasionally affect delivery times.

Returns, Refunds & Order Policy

Made for You, With Care

Each House of Adorned wig is individually constructed and customized using the measurements and selections provided at the time of purchase. Because your unit is created specifically for you, all wig purchases are final sale and are not eligible for returns, exchanges, or refunds.

We encourage you to carefully review your order details, measurements, color, length, texture, parting preference, and other selections before completing your purchase.

Custom Fit & Measurements

The fit of your unit is based on the measurements you provide. Please follow our measurement instructions carefully to ensure the best possible fit.

House of Adorned is not responsible for fit issues resulting from inaccurate measurements submitted with an order. If you’re unsure about your measurements, please contact us before ordering so we can help.

Order Changes

We understand that things happen. If you need to request a change to your order, please contact us as soon as possible after purchase.

Once hair has been ordered or construction/customization of your unit has begun, changes or cancellations may not be possible.

Quality Concerns

We want you to love your House of Adorned experience. If you believe you received an incorrect item or your unit has a workmanship issue, please contact us within 3 business days of delivery with your order number, a description of the concern, and clear photos or video.

We’ll review the concern and, when appropriate, work with you on a repair, adjustment, replacement, or other resolution.

Normal wear, improper care, heat or chemical damage, alterations performed by another person, or issues resulting from incorrect measurements are not considered workmanship defects.

Pre-Orders

Pre-order units are made specifically for the customer and are therefore final sale. Please review the estimated processing timeframe before placing your order. Processing time is separate from shipping time.

By completing your purchase, you acknowledge and agree to House of Adorned’s order, processing, and final-sale policies.

Ready-to-ship wigs are not custom-made to individual measurements and may be eligible for return.

Returns must be requested within 7 days of delivery. To qualify for a return, the wig must be:

• Unworn and unaltered

• In its original condition and packaging

• Free of makeup, fragrance, hair products, smoke, or other odors

• Uncut, uncolored, and chemically unprocessed

• Returned with all original tags, lace, bands, combs, and other components intact

For hygiene and quality reasons, wigs that show signs of wear, styling, alteration, or use cannot be accepted for return.

I'd personally have customers contact you before mailing anything back, rather than allowing automatic returns.

How to Request a Return

Contact House of Adorned at adorned.byashley85@gmail.com within 14 days of delivery and include your order number and reason for the return.

Please do not send an item back without receiving return instructions from us first.

Once the returned unit is received and inspected, we'll notify you regarding the status of your return. Approved refunds will be issued to the original form of payment.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item received was incorrect or had a verified workmanship issue.

Yes. Book a private consultation and our stylist will hand-build a piece to your specifications.

With proper care, an Adorned wig will hold its shape and shine for 18 months or longer.

Yes — all our raw hair pieces are color and heat safe. We always recommend a licensed colorist.

We ship worldwide. Duties and customs are calculated at checkout.